First, check the conditions printed of your ticket. If the ticket is modifiable, you must do so before departure time. Click here to find out more about ticket modification.

First, check the conditions printed of your ticket. If the ticket is refundable, you must submit the request before departure time. In this case, you have 2 options: a credit equivalent to 100% of the value of the ticket can be applied to your client account or a refund of 75% of the value of the ticket (25% administrative fees). Click here to find out more about ticket refund.

Our tickets are personalized, only the passenger identified on the ticket can use it. If your ticket is refundable, you can make a refund request. Click here to find out more about ticket refund.

Your ticket expires at the time of the departure. No modification or refund is possible passed this time.

First, check the conditions printed on your ticket. If the ticket is modifiable and if you purchased it through your client account, simply log in to modify it. If you haven’t purchased it through your account, please contact our Client Service at 1-833-449-6444.

If you purchased your ticket through your client account, simply log in, select the trip and click on the Ask for a refund button. Easy as pie! You can also contact our Client Service at 1-833-449-6444.